Grand Hotel Velingrad
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St. Valentines Package The package is valid for the period from 13th to 16th of...
Spa Weekend! Create your own Spa package! The package is valid for the period from...
Transfer from Sofia Airport. Specialy for our guests arriving at Sofia Airport we offer private...
Wedding at the Grand Hotel Velingrad - for the most beautiful day of your...
Promotions
Sofia
-9°
C
Velingrad
-5°
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Inquiry
Dear Valued Guest Thank you for choosing the Grand Hotel Velingrad. We would like to make your stay and all future experiences with us as memorable as possible. Your opinion is very important to us as we strive to provide the perfect environment for you. For this reason we would be delighted if you could complete this form We thank you for your time! We value YOUR opinion! You stand a chance to win one night’s FREE accommodation for two persons upon completion of this form.
To start completion the form click
here
.
1. How did you get to know about our hotel?
Advertising
Travel Agency
Internet
Acquaintance
Other
2. How did you make your reservation?
Called hotel directly
Booked on-line
Travel Agent
Other
3. What was the purpose of your visit?
Pleasure
Business
Conference
Relaxation/Wellness
Other
4. Arrival and Welcome at the Hotel
Excellent
Good
Average
Below Average
Poor
5. Efficiency of Check-In Procedure
Excellent
Good
Average
Below Average
Poor
6. Overall condition of room & amenities
Excellent
Good
Average
Below Average
Poor
7. Room Cleanliness
Excellent
Good
Average
Below Average
Poor
8. Housekeeping Service
Excellent
Good
Average
Below Average
Poor
9. Overall experience: how would rate our hotel?
Excellent
Good
Average
Below Average
Poor
10. Overall experience: how would rate our staff?
Excellent
Good
Average
Below Average
Poor
11. Did you experience any problems during your stay with us?
yes
no
Please elaborate
12. Would you recommend our hotel to a friend or business
yes
no
13. Would you choose to stay with us again?
yes
no
14. We have an “Employee of the Month” award designed to recognize and reward excellent service. If you feel that one of our employees demonstrated this quality, please help us by indicating his/her name:
Name:
Department:
15. Additional comments/suggestions :
16. In case you used one of the following services, how satisfied were you?
Luggage Service
5
4
3
2
1
Room Service
5
4
3
2
1
Laundry Service
5
4
3
2
1
Fitness Center
5
4
3
2
1
Spa Center
5
4
3
2
1
Conference Facility
5
4
3
2
1
17. In case you visited one of our establishments, how satisfied were you?
Breakfast–Main Restaurant
Quality of Meal
5
4
3
2
1
Quality of Service
5
4
3
2
1
Environment
5
4
3
2
1
Lunch–Main Restaurant
Quality of Meal
5
4
3
2
1
Quality of Service
5
4
3
2
1
Environment
5
4
3
2
1
Dinner
Quality of Meal
5
4
3
2
1
Quality of Service
5
4
3
2
1
Environment
5
4
3
2
1
Pool Bar
Quality of Meal
5
4
3
2
1
Quality of Service
5
4
3
2
1
Environment
5
4
3
2
1
Lobby Bar
Quality of Meal
5
4
3
2
1
Quality of Service
5
4
3
2
1
Environment
5
4
3
2
1
Piano Bar
Quality of Meal
5
4
3
2
1
Quality of Service
5
4
3
2
1
Environment
5
4
3
2
1
Room Number
E-mail:
Arrival Date:
Departure Date:
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